Politique d’expédition
SHIPPING POLICY
Last updated: September 10, 2026
Thank you for shopping with Nordiwick.
This Shipping Policy explains how orders are processed, shipped and delivered. Please review this policy before completing your purchase.
By placing an order with Nordiwick, you agree to the shipping conditions described below, subject to any rights provided by applicable law.
1. Order Processing
Orders are processed after payment has been successfully authorized.
Processing time is separate from shipping and delivery time.
Once an order enters processing or fulfillment, changes or cancellations may no longer be possible.
If there is an issue affecting the processing of your order, Nordiwick may contact you using the information provided at checkout.
2. Shipping Destinations
Nordiwick may ship to Canada, the United States and other eligible international destinations depending on product availability and available fulfillment routes.
Shipping availability may vary by product and destination.
If an order cannot be shipped to the address provided, Nordiwick will contact the customer when necessary.
3. Shipping Costs
Applicable shipping charges are displayed during checkout before the order is completed.
Nordiwick may offer free shipping when an order meets the conditions of a current free shipping offer.
Unless otherwise stated on our website, free shipping is available on qualifying orders of $100 CAD or more.
Orders below the applicable free shipping threshold may be subject to the shipping charge displayed at checkout.
Shipping promotions and thresholds may change for future orders.
4. Estimated Delivery Times
Delivery times displayed on our website, during checkout or in shipping communications are estimates unless expressly stated otherwise.
Processing time must be added to estimated transit time when determining the overall delivery period.
Actual delivery times may vary depending on the destination, carrier, fulfillment location, customs processing and other circumstances.
Nordiwick does not guarantee an exact delivery date unless a specific delivery guarantee has been expressly provided.
5. Shipping Delays
Occasional shipping delays may occur.
Delays may result from carrier operations, customs processing, weather conditions, high shipping volumes, holidays, transportation disruptions or other circumstances outside Nordiwick's reasonable control.
If your order appears significantly delayed, please contact us so that we can review the available tracking information.
Nothing in this section limits any mandatory rights relating to delivery under applicable law.
6. Tracking Information
When tracking information is available, it will generally be provided after the order has been processed and shipped.
Tracking information may take some time to become active after a shipping label or tracking number has been created.
Customers should allow reasonable time for the carrier's tracking system to update.
7. Multiple Packages
Nordiwick works with third party suppliers and fulfillment partners.
As a result, products from the same order may occasionally be shipped separately.
You may receive more than one package and more than one tracking number for the same order.
Receiving only part of an order does not necessarily mean that the remaining products are missing.
8. Fulfillment Locations
Nordiwick may use suppliers, fulfillment centres and logistics partners located in different regions or countries.
The location from which a package is shipped may therefore vary depending on the product, inventory availability and destination.
The shipping origin of a package does not necessarily represent Nordiwick's business location.
9. Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully verify your name, street address, apartment or unit number, postal or ZIP code and other required delivery information before completing your purchase.
If you notice an error after placing your order, contact Nordiwick as soon as possible.
We will make reasonable efforts to update the information before fulfillment begins, but address changes cannot be guaranteed once an order has entered processing or shipping.
10. Incorrect or Incomplete Addresses
Nordiwick is generally not responsible for delivery problems caused solely by incorrect or incomplete shipping information provided by the customer, subject to applicable law.
If a package is returned, delayed or otherwise affected because of incorrect customer information, additional shipping or handling charges may apply where permitted by law.
Any situation involving an incorrect address will be reviewed based on the circumstances.
11. Address Changes After Shipping
Once an order has been shipped, Nordiwick may be unable to modify the delivery address.
Customers may need to contact the applicable carrier directly if the carrier offers delivery management or address modification services.
Nordiwick cannot guarantee that a carrier will approve an address change after shipment.
12. International Orders
International orders may be subject to customs processing and additional delivery requirements in the destination country.
International delivery times may vary significantly depending on destination and customs procedures.
Customers are responsible for ensuring that products ordered are permitted to be imported into their destination where applicable.
13. Customs Duties and Import Fees
International shipments may be subject to customs duties, import taxes, brokerage charges or other fees imposed by the destination country.
Where these charges are not included in the purchase price or shipping charges, they may be the customer's responsibility where permitted by applicable law.
Nordiwick does not control fees independently imposed by customs authorities, governments, carriers or other third parties.
14. Customs Delays
International shipments may be delayed during customs processing.
Customs authorities may request additional information or documentation before releasing a shipment.
Nordiwick does not control the speed of customs processing.
Where possible, we will provide available shipping and tracking information to assist customers with their order.
15. Lost Packages
If tracking information indicates that your package has not been delivered within a reasonable period, please contact Nordiwick.
We may review the tracking information and, where appropriate, communicate with the applicable shipping or fulfillment provider.
If a shipment is confirmed lost, Nordiwick will determine the appropriate remedy based on the circumstances and applicable legal requirements.
16. Packages Marked Delivered
If tracking information indicates that a package has been delivered but you cannot locate it, please first check your mailbox, entrance, delivery area and any safe location where the carrier may have left the package.
You may also wish to check with household members, neighbours, building management or reception where applicable.
If the package still cannot be located, please contact Nordiwick so that we can review the available delivery information.
17. Damaged Packages
If a package arrives visibly damaged, please document the condition of the package and product as soon as reasonably possible.
Contact Nordiwick and provide your order number along with clear photographs or videos showing the damage.
Please retain the product and packaging while the issue is being reviewed.
Depending on the circumstances and applicable law, Nordiwick will determine the appropriate solution.
18. Missing Items
Because orders may be shipped in multiple packages, please review all available tracking information before reporting an item as missing.
If all expected packages have been delivered and an item is still missing, contact Nordiwick with your order number.
We will review the order and available fulfillment information.
19. Refused Deliveries
Refusing a delivery does not automatically qualify an order for a refund.
If a customer refuses a package without prior authorization from Nordiwick, additional shipping, handling or return costs may apply where permitted by law.
Any refund or other remedy will be determined according to the circumstances, our Return and Refund Policy and applicable legal requirements.
20. Unclaimed Packages
Customers are responsible for collecting packages when pickup is required by a carrier or delivery service.
Packages that are not collected within the carrier's permitted period may be returned to the sender or fulfillment provider.
An unclaimed package does not automatically qualify for a refund.
Additional shipping or handling charges may apply where permitted by law.
21. Third Party Shipping Providers
Nordiwick uses independent shipping carriers, suppliers, fulfillment centres and logistics providers to deliver orders.
These third parties may have their own delivery procedures and tracking systems.
Nordiwick will make reasonable efforts to assist with shipping issues but does not directly control independent carrier operations.
22. Shipping Label Addresses
The address appearing on a package or shipping label may belong to a supplier, warehouse, logistics provider or fulfillment partner.
It should not automatically be considered an authorized return address.
Customers should not return products to an address shown on a shipping label without first receiving instructions from Nordiwick.
Unauthorized returns may not be accepted or processed.
23. Order Cancellations After Shipping
Once an order has been shipped, it generally cannot be cancelled solely because the customer changed their mind.
Any return, replacement or refund request after shipment will be handled according to our Return and Refund Policy and applicable law.
24. Product Availability
Orders are subject to product and inventory availability.
If an item becomes unavailable after an order has been placed, Nordiwick may contact the customer regarding an alternative solution or cancel the affected item.
If Nordiwick cancels a paid item because it cannot be fulfilled, the applicable amount will be refunded.
25. Delivery Responsibility
Nordiwick is committed to making reasonable efforts to ensure that orders are properly processed and shipped.
Nothing in this Shipping Policy is intended to exclude responsibility for an order where applicable law requires Nordiwick to provide a replacement, refund or other remedy.
26. Legal Rights
Nothing in this Shipping Policy is intended to exclude, restrict or replace any mandatory consumer right or protection provided by applicable law.
Where applicable law provides specific rights regarding delivery, damaged goods, lost shipments or non-delivery, those rights continue to apply.
If any part of this Shipping Policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
27. Changes to This Policy
Nordiwick may update this Shipping Policy from time to time to reflect changes to shipping methods, fulfillment practices, business operations or applicable requirements.
The most recent version will be posted on our website.
Changes will not remove rights already acquired by customers where applicable law prevents such limitation.
28. Contact
For questions regarding shipping, tracking or delivery, please contact us at:
Please include your order number when contacting us about an existing order so that we can assist you efficiently.
Nordiwick
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Last updated: September 10, 2026