Privacy policy

Last updated: September 10, 2026

Nordiwick values your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how Nordiwick collects, uses, discloses, retains, and protects your personal information when you visit our website, place an order, communicate with us, subscribe to communications, or otherwise use our services.

Nordiwick operates this store and website and is powered by Shopify, which enables us to provide our online shopping services to you.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with Nordiwick, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, phone number, and email address.
• Order and transaction information, including products viewed, products added to your cart, purchases, order history, shipping information, and transaction details.
• Payment information necessary to process your purchases. Complete payment card information may be processed directly by Shopify Payments or other authorized payment providers and may not be stored directly by Nordiwick.
• Account information, including your username, preferences, and account settings where customer accounts are available.
• Communications with us, including information you provide when contacting customer support or submitting a request.
• Device information, including information about your device, browser, network connection, IP address, and similar identifiers.
• Usage information, including information about how you interact with our website, products, pages, shopping cart, and services.
• Marketing preferences, including your preferences regarding promotional communications where applicable.

Personal Information Sources

We may collect personal information:

• Directly from you, including when you place an order, create an account, contact us, subscribe to communications, submit a form, or otherwise provide information to us.
• Automatically through our website, including through cookies and similar technologies.
• From Shopify and our service providers, where they process information necessary to provide ecommerce, payment, fulfillment, analytics, security, or other services.
• From business, advertising, or marketing partners, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with Nordiwick, we may use your personal information to:

• Process and fulfill orders.
• Process payments.
• Provide shipping and tracking information.
• Communicate with you regarding your orders.
• Provide customer service and respond to inquiries.
• Manage customer accounts.
• Prevent fraud and unauthorized transactions.
• Maintain the security and proper operation of our website.
• Improve our website, products, and customer experience.
• Analyze website and store performance.
• Maintain business, accounting, and transaction records.
• Comply with legal, tax, and regulatory requirements.
• Enforce our Terms of Service and other store policies.
• Send marketing and promotional communications where permitted by law.
• Provide relevant product recommendations and advertising where permitted.

We will not use your personal information for materially unrelated purposes without an appropriate legal basis or consent where required.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate Nordiwick and provide our services.

This may include:

• Shopify.
• Payment processors.
• Suppliers and fulfillment partners.
• Shipping and logistics providers.
• Customer service providers.
• Website and technology providers.
• Analytics providers.
• Advertising and marketing platforms.
• Fraud prevention and security providers.
• Accounting or professional service providers.

We may also disclose information where required by law, legal process, court order, regulatory authority, or where reasonably necessary to protect Nordiwick, our customers, or others.

Relationship with Shopify

The Nordiwick online store is hosted and powered by Shopify.

Shopify provides the ecommerce technology that enables us to operate our store, display products, process orders, manage checkout, provide customer accounts, support payment processing, and maintain certain security and fraud-prevention features.

Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers.

Shopify's handling of personal information is also governed by its applicable privacy policies and terms.

Payment Processing

Payments may be processed through Shopify Payments and/or other payment providers made available during checkout.

Payment processors may collect information necessary to authorize and complete transactions, including billing and payment information.

Nordiwick does not necessarily receive or store complete payment card numbers or security codes.

Payment providers may process personal information according to their own privacy policies and security requirements.

Shipping and Fulfillment

Nordiwick may use third-party suppliers, fulfillment centres, logistics providers, and shipping carriers to prepare and deliver customer orders.

Information necessary to fulfill an order may be shared with these providers, including:

• Customer name.
• Shipping information.
• Phone number where required for delivery.
• Email address where required for delivery or tracking.
• Products ordered.
• Tracking information.

These providers may receive information reasonably necessary to perform fulfillment and delivery services.

Marketing and Advertising

Nordiwick may use advertising and marketing services to promote products and understand the effectiveness of our campaigns.

Depending on your location, consent settings, and applicable law, these services may include platforms such as Meta, Facebook, Instagram, Google, TikTok, and other advertising or analytics providers.

These services may use cookies, pixels, and similar technologies to understand website activity and measure advertising performance.

Where required by applicable law, you may be provided with choices regarding certain marketing, tracking, or targeted advertising activities.

Nordiwick does not intend to sell customer personal information in the ordinary meaning of selling customer data for direct monetary payment.

Certain privacy laws may define "sale," "sharing," or targeted advertising more broadly. Where those laws apply, Nordiwick will respect applicable rights and opt-out requirements.

Email Marketing and Communications

Where permitted by law and where appropriate consent has been obtained, Nordiwick may send promotional communications regarding:

• Products.
• Promotions.
• New arrivals.
• Special offers.
• Store updates.

You may unsubscribe from promotional emails at any time using the unsubscribe option provided in the communication.

Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications necessary to manage an existing order, transaction, account, or customer service request.

Cookies and Similar Technologies

The Nordiwick website may use cookies and similar technologies to support website functionality and improve your shopping experience.

Cookies may be used for purposes including:

• Remembering shopping cart contents.
• Maintaining website functionality.
• Remembering preferences.
• Security and fraud prevention.
• Analytics.
• Website performance.
• Advertising and marketing.

Some cookies may be necessary for the website to function properly, while others may be optional depending on applicable privacy requirements.

Where required, cookie consent options may be made available through the website.

Analytics

Nordiwick may use analytics tools to better understand how visitors interact with our website.

Analytics may help us understand website traffic, popular products, navigation patterns, device usage, conversion performance, and general customer activity.

We may use this information to improve our website, products, marketing, and customer experience.

Security and Fraud Prevention

We may use personal information to detect, investigate, and prevent fraud, abuse, unauthorized transactions, and security incidents.

Shopify, payment providers, and other security providers may also process information for these purposes.

We may take reasonable steps to verify an order when additional verification is considered necessary to protect customers or our business.

Security and Retention of Your Information

Nordiwick takes reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy legitimate business, accounting, tax, fraud-prevention, dispute-resolution, and legal requirements.

Retention periods may vary depending on the type of information and applicable legal requirements.

International Transfers

Some of Nordiwick's service providers, including ecommerce, fulfillment, shipping, analytics, advertising, or technology providers, may process information outside your province, state, or country.

As a result, personal information may be subject to the laws of jurisdictions outside your place of residence.

Where required, Nordiwick will take reasonable measures to address applicable privacy requirements relating to cross-border processing.

Your Rights and Choices

Depending on where you reside, applicable privacy laws may provide certain rights regarding your personal information.

These rights may include, where applicable:

• The right to request access to personal information.
• The right to request correction of inaccurate information.
• The right to request deletion in certain circumstances.
• The right to withdraw consent where processing is based on consent.
• The right to object to or restrict certain uses of personal information.
• The right to request information regarding how personal information is used or disclosed.
• The right to opt out of certain marketing communications.
• The right to data portability in certain circumstances.
• Other rights available under applicable privacy legislation.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing certain privacy requests.

Quebec and Canadian Privacy Rights

Where Quebec or other Canadian privacy legislation applies, Nordiwick handles personal information in accordance with applicable privacy requirements.

Individuals may have rights relating to their personal information, including rights of access, correction, withdrawal of consent where applicable, and other rights provided under applicable legislation.

Nordiwick will respond to valid privacy requests in accordance with applicable legal requirements.

Children's Data

The Nordiwick online store is intended for general adult consumers and is not specifically directed toward children.

We do not knowingly intend to collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to Nordiwick in circumstances where applicable consent or legal requirements were not satisfied, please contact us.

Third-Party Websites and Links

The Nordiwick website may contain links to websites or online services operated by independent third parties.

Nordiwick does not control and is not responsible for the privacy practices, security, content, or policies of independent third-party websites.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

Social Media

Nordiwick may maintain profiles on social media platforms including Facebook, Instagram, and TikTok.

Information you choose to provide or publish through those platforms is also subject to the privacy practices and terms of the applicable social media provider.

Nordiwick may receive information regarding interactions with our social media content where permitted by the platform and applicable law.

Customer Reviews and Content

If you submit a review, testimonial, photograph, or other content through our website, certain information you provide may be publicly displayed depending on the feature being used.

Please avoid including sensitive personal information in reviews or other public submissions.

Legal and Regulatory Disclosures

Nordiwick may disclose personal information where reasonably necessary to:

• Comply with applicable laws.
• Respond to lawful requests from authorities.
• Comply with court orders or legal processes.
• Protect our legal rights.
• Detect or prevent fraud.
• Protect the safety and security of customers or others.
• Enforce our agreements and policies.

Any such disclosure will be made only to the extent reasonably necessary and permitted or required by law.

Business Transfers

If Nordiwick is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Any successor organization would be expected to handle applicable personal information in accordance with applicable privacy obligations.

Complaints

If you have concerns or complaints regarding how Nordiwick handles your personal information, please contact us using the email address provided below.

Depending on where you reside, you may also have the right to contact an applicable privacy or data protection authority.

Changes to This Privacy Policy

Nordiwick may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology, service providers, or legal and regulatory requirements.

The most recent version will be posted on our website with an updated revision date.

We encourage visitors to review this Privacy Policy periodically.

Contact

If you have questions about this Privacy Policy, Nordiwick's privacy practices, or wish to exercise a privacy right available to you, please contact us at:

Email: info@nordiwick.com

We will respond to privacy-related inquiries and requests in accordance with applicable privacy requirements.

Nordiwick
Smarter Cleaning for Everyday Living

Last updated: September 10, 2026