Refund policy
RETURN AND REFUND POLICY
Last updated: September 10, 2026
Thank you for shopping with Nordiwick.
We want our policies to be clear and transparent. Please review this Return and Refund Policy carefully before completing your purchase.
All sales are considered final except where a return, replacement, refund or other remedy is required by applicable law.
1. Final Sale Policy
All Nordiwick purchases are considered final sale unless otherwise stated or required by applicable law.
We generally do not accept returns, exchanges or refunds because of a change of mind, personal preference or because a product is no longer wanted.
Customers are responsible for reviewing product descriptions and their order information carefully before completing a purchase.
2. Change of Mind
Nordiwick generally does not provide returns, exchanges or refunds when a customer changes their mind after completing a purchase.
This includes situations where a customer no longer wants the product, finds a similar product elsewhere or decides that the product is not suitable for their personal preferences.
Nothing in this section limits rights that cannot legally be excluded.
3. Incorrect Product Selection
Customers are responsible for verifying the product, quantity, colour, size, variation and other available options before completing an order.
We generally cannot provide a refund or exchange when the incorrect product or variation was selected by the customer.
If you notice an error immediately after placing your order, contact us as soon as possible. We will make reasonable efforts to assist before processing begins, but changes cannot be guaranteed.
4. Order Cancellations
Orders may begin processing shortly after they are submitted.
If you wish to request a cancellation, please contact Nordiwick as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before processing or fulfillment begins.
Once an order has been processed or shipped, it generally cannot be cancelled solely because of a change of mind, subject to applicable law.
5. Damaged Products
If your product arrives damaged, please contact Nordiwick as soon as reasonably possible after delivery.
Please provide your order number and clear photographs or videos showing the condition of the product and packaging.
We may request additional information where reasonably necessary to evaluate the issue.
Once the situation has been reviewed, Nordiwick will determine the appropriate solution based on the circumstances and applicable legal requirements.
6. Defective Products
If you believe a product is defective, please contact us with your order number and a clear description of the problem.
Photographs or videos may be requested to help us understand and evaluate the issue.
Depending on the circumstances, the appropriate remedy may include a replacement, another reasonable solution or a refund where required by applicable law.
7. Incorrect Products Received
If Nordiwick or one of our fulfillment partners sends you a product different from the product you ordered, please contact us as soon as reasonably possible.
Provide your order number and photographs of the product received.
Once verified, we will work with you to provide an appropriate solution.
8. Missing Items
Some Nordiwick orders may be shipped in separate packages because products can be fulfilled by different fulfillment partners.
If part of your order has arrived but another item is missing, please check your shipping confirmation and tracking information before contacting us.
If all expected packages have been delivered and an item is still missing, please contact Nordiwick so that we can review the order.
9. Used or Opened Products
For hygiene, safety and quality reasons, products that have been opened, used or altered generally cannot be returned or exchanged simply because the customer changes their mind.
This is particularly relevant to cleaning, bathroom and household products.
This restriction does not eliminate any remedy that must be provided under applicable law for a defective or non-conforming product.
10. Product Appearance
We make reasonable efforts to accurately display product colours, dimensions, appearance and features.
Minor differences may occur because of screen settings, lighting, photography, packaging updates or reasonable manufacturing variations.
Minor visual differences that do not materially affect the product or its intended function do not normally qualify for a return or refund.
This does not limit any mandatory right where a product is materially different from its description.
11. Product Misuse
Nordiwick is not responsible for damage caused solely by misuse, improper installation, improper storage, unauthorized modification, failure to follow instructions or use of a product for a purpose for which it was not intended.
Normal wear and tear is not considered a product defect.
Nothing in this section excludes liability that cannot legally be excluded.
12. Shipping Address Errors
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error after completing your purchase, please contact us immediately.
We will make reasonable efforts to update the information before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or shipping.
Nordiwick is generally not responsible for delivery problems caused solely by incorrect or incomplete shipping information provided by the customer, subject to applicable law.
13. Refused or Unclaimed Packages
Refusing a delivery or failing to claim a package does not automatically qualify an order for a refund.
Additional shipping, handling or return costs may apply where permitted by law.
Any request relating to a refused or unclaimed package will be reviewed according to the circumstances and applicable legal requirements.
14. Lost or Undelivered Packages
If your tracking information indicates that a package has not been delivered within a reasonable period, please contact Nordiwick.
We may review the tracking information and communicate with the applicable fulfillment or shipping provider.
Where a package is confirmed lost or otherwise subject to a remedy under applicable law, Nordiwick will provide the appropriate solution.
15. Packages Marked Delivered
If tracking indicates that your package has been delivered but you cannot locate it, please first check the delivery area, mailbox, building entrance and any safe location where the carrier may have left the package.
You may also wish to check with other members of your household or building.
If the package still cannot be located, contact us and we will review the available delivery information with you.
16. Unauthorized Returns
Please do not return a product without first contacting Nordiwick.
An address appearing on a package or shipping label is not necessarily an authorized return address.
Because Nordiwick may use third party suppliers and fulfillment partners, products may be shipped from different locations.
Packages sent to an unauthorized address may not be accepted or processed.
17. Return Shipping
If Nordiwick authorizes a return, we will provide the applicable instructions.
Responsibility for return shipping costs will depend on the reason for the return and applicable law.
Customers should not independently ship products back without receiving return instructions from Nordiwick.
18. Refunds Where Approved
If a refund is approved, it will generally be issued to the original payment method unless another method is required or agreed upon.
Processing times after a refund is issued may vary depending on the bank, credit card issuer or payment provider.
Nordiwick does not control processing times imposed by financial institutions.
19. Promotions and Discounted Products
Products purchased during a promotion or with a discount remain subject to this Return and Refund Policy unless different conditions were clearly disclosed as part of the promotion.
A discounted price alone does not change any mandatory consumer right provided by applicable law.
20. Legal Warranties and Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, restrict or replace any legal warranty, consumer protection or remedy that cannot legally be excluded.
Where applicable law provides a customer with mandatory rights relating to defective, damaged, non-conforming or undelivered goods, those rights continue to apply.
If a provision of this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will prevail.
21. Chargebacks and Payment Disputes
If you experience a problem with an order, we encourage you to contact Nordiwick first so that we have an opportunity to review the situation and provide an appropriate solution.
Nothing in this policy prevents a customer from exercising any legitimate right available through their payment provider or under applicable law.
22. Changes to This Policy
Nordiwick may update this Return and Refund Policy from time to time to reflect changes to our business practices, services or applicable requirements.
The most recent version will be posted on our website.
Changes will not remove rights already acquired by customers where applicable law prevents such limitation.
23. Contact
For questions regarding an order, damaged or defective product, delivery issue or this Return and Refund Policy, please contact us at:
Please include your order number and enough information for us to understand the issue.
Nordiwick
Smarter Cleaning for Everyday Living
Last updated: September 10, 2026